What is typically the first step in handling patient inquiries about billing?

The first step in handling patient inquiries about billing is receiving the inquiry. This foundational stage involves actively listening to the patient’s concerns or questions. Until the inquiry is received, there is no opportunity to address any issues or provide assistance. Acknowledging the patient’s inquiry is essential for establishing communication and understanding the context of their billing concerns. Once the inquiry is received, the staff can then move on to providing accurate information, verifying account details, and resolving disputes as appropriate. Effective handling of inquiries begins with this crucial initial step.